Frequently Asked Questions

WHAT IS YOUR SHIPPING POLICY?

FINE ART PRINTS 

We ship within Canada and the continental United States and the exact rate will be calculated at checkout.  Shipments overseas and to AK, HI, YK, NT, NWT will incur additional charges which will be quoted on a case by case basis. Local pick up is available, simply choose this as an option at checkout.Shipping times vary greatly depending on your location and the current status of the shippers. Once shipped you will receive a tracking number and the majority of orders will arrive within 5 business days.

All items are carefully packaged to prevent damage during transit and shipped insured. However, if damage or loss does occur please contact us immediately and take pictures of the damage to the packaging as well as the damage to your print. 

DO NOT THROW OUT any damaged materials until advised by us as the shipper may request an inspection. We ship your order insured so once the damage claim has been approved we will send out a replacement piece. No cash refunds will be given for damaged shipments.

Where are Gift Shop Merchandise made?

They are made and fulfilled in the United States of America.  

WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS?

• We do not accept returns; all sales are FINAL.
• We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
• If your prints arrive damaged, please keep all packaging and contact us with your order number for further instructions.

Can I cancel my order?

All print sales are final. Please contact us as soon as possible if you need to cancel your order.  

How long does it take to process a refund?

Processing a refund can take up to 7-10 business days.  

How do I return my package?

For a refund or replacement, please contact us here.

Who to contact?

You can reach out at any time sending us a message here.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!